Register for EmployerAccess You must be a Catholic Super employer to register for EmployerAccess. You will need to have your Employer number, Postcode and Date Joined Catholic Super to register online. We require these details for security reasons, if you don't know this information or are unsure of the Date you joined Catholic Super please contact us and we'll be happy to provide this to you. From our website home page, select REGISTER Enter your employer number and select CONTINUE Enter your Date joined fund and postcode, select that you agree the information as true and select CONTINUE Set up your username and password, provide your current email address Please set up your security questions also. These are used in the event you forget your password. You can answer these security questions online and reset your password without having to call us, select CONTINUE Advise the number of employees for whom you are paying super into Catholic Super Based on the number of employees you have, the applicable Payment options and Contribution process is displayed for you to choose, select CONTINUE You will receive a message advising you have successfully registered, and you can either CONTINUE to make a super payment, add new members etc. or CLOSE to login later. TOP Processing a contribution and making a payment online by uploading your spreadsheet or payroll file via EmployerAccess From the 'Process Contributions' screen, select the month you wish to pay for Click on the 'Browse' button and search for your file Click on the 'Upload' Button Enter in the 'Pay Date' Click on the CONFIRM button You will have the option of clicking on PRINT to print a receipt Then click on CONTINUE and it will take you back to the 'Process Contribution' Screen TOP Processing a contribution and making a payment online with the eForm in EmployerAccess From the 'Process Contributions' screen select the month you wish to pay for Members linked to your employer account will be listed with their corresponding member numbers You can enter the following information for each member you are making a payment for: Number of pays Employer Amount ($) Salary Sacrifice Amount ($) Member Additional Amount ($) Once this is complete click on SAVE There is a Total field that will automatically tally the amounts you enter for each member and a contribution total at the bottom of the page, so you can reconcile this with your records Then click on PAY You will come to the 'Payment Advice' screen where you can enter the 'Payment Date', click on CONTINUE You will come to the 'Payment Receipt' screen, You will have the option of clicking on PRINT to print a receipt Then click on CONTINUE and it will take you back to the 'Process Contribution' Screen TOP 10. You have a new employee - Add them as a new member to Catholic Super Wherever you see an 'Add new member' button you can begin this process, or you can go to the 'Add new member' under the Member tab in EmployerAccess. You will first have to choose if the employee you are wanting to 'add / link' to your employer account is an existing member of Catholic Super or a new member. If they are an existing member of Catholic Super, you should provide their member number, date of birth and surname to locate their account and attach to add to your records. If the employee is a new member you need to provide the following details: Name Date of Birth Tax File Number Address Phone and Mobile numbers Email address (We have a very strong no paper commitment so we often communicate via email to our members and encourage this communication as much as possible, so it is very important you provide this to us) Date joined fund (this date is the date of the first contribution) Location Date Employment Commenced Category of employment Salary Payroll number Select ADD and a new member record is created with a member number and is linked to your employer account We will send a welcome kit out to this new member confirming their details   TOP Terminate an employee   Under Members Tab, Select 'Current Members' Select the member to be terminated At the bottom of the screen select TERMINATE Ensure their address is correct, if not please update it Enter the Termination Date ?the date the employee finished with your organisation and Reason Code Select TERMINATE   TOP Update an employee's details Under Members Tab, Select 'Current Members' Select the member At the bottom of the screen select UPDATE The fields that you are able to update will become free for you to change. They are: Address Phone and mobile number Email address Location Category Salary Payroll number Update the details and select SUBMIT TOP Update the company's details Under the Employer section of EmployerAccess you can edit certain company details Select Employer Details Below your company’s information is an UPDATE button to select You can update the following: Street Address Phone, fax and mobile number Email Address Contact persons details Select SUBMIT This will automatically update your account records with the new details TOP

I can't register online - I get an error when I enter in my details?

The details you enter to register online must match our account records exactly. So if we have an error in the details we hold, or different spelling for example you won't be able to register online.

If you can locate past communication on a contribution advice or welcome letter from us, that may have the details you are looking for.

Otherwise please contact us on 1300 550 273 or info@csf.com.au and we can provide you the details or register you.




The contribution month I want to pay for is not listed?

On the 'Process contributions' page under Contributions, there is an 'Add New Contribution' button located above the Employer Queue table.

By selecting to add a new contribution you can pay for the month that is not listed.




I have processed and submitted my contribution but its still showing as outstanding?

Even though you have submitted the contribution our administrator still has to verify and confirm some contributions made online. This is generally done within 5 business days of you submitting the contribution.

If you wish to follow it up further please contact us on 1300 550 273 or info@csf.com.au.




The member I want to pay for is not showing up on the list?

If the member you wish to pay for is not listed on the contribution, there is a button 'Add New Member' that allows you to link a member who is already a Catholic Super member or if not, you can supply a few key details and create a record for them to make a contribution.

If you create a new record for that employee be sure to supply their Tax File Number, Date of Birth and as much details to contact them as possible. We will create a Catholic Super account for them with a membership number, and send them out a welcome kit.




I want to change the way I pay my contributions?

You are able to update your bank details on EmployerAccess easily. Simple go to Employer and select 'Update Employer Bank Details'.

If you wish to change the method by which you make our payments you will need to contact us and speak to an eBusiness consultant on 1300 550 273 or info@csf.com.au.




What does terminating an employee mean? Does that mean their super account closes?

If an employee stops working for you, you must advise their superannuation fund that you were contributing to on their behalf. Super funds refer to this as a 'termination date'. It does mean there account will close; it just records the date that they stop working for a particular employer.

This also ensures that your records are up to date and you are not followed up to make super payments for employees that no longer work for you.

You can do this online under the Member area of EmployerAccess.




Help, I have forgotten my password

If you have set up your 'Security Questions'
Click on the link on the home page of EmployerAccess under 'Forgotten your Password?' to reset it.

If you have not setup your 'Security Questions'
You must call us on 1300 550 273 and we'll reset your password for you.

Once you gain access, go to your 'EmployerAccess Profile' under the Employer tab and answer a minimum of 4 security questions.

Once saved if you forget your password in the future, you simple answer correctly to these questions and you can reset it online yourself - no need to call.