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Financial Services Guide (FSG) Statement - July 2008
Catholic Super (the “Fund”) is managed and controlled by CSF Pty Limited, the
trustee company (the “Trustee”). The Trustee has been issued with Australian Financial Services
Licence Number 246664 which authorises it to provide you with general financial advice about
superannuation products.
If you need more information or clarification of any matter raised in this document, please contact
us. You can also ask us for a copy of the Product Disclosure Statement issued by the
Fund which sets out the main features and benefits of the Fund. This Financial Services Guide
(FSG) is for members and employer sponsors of the Fund and anyone who is thinking of becoming
a member or employer sponsor of the Fund.
This FSG has been prepared to comply with the
licensing requirements of the Corporations Act 2001 and includes information about the Trustee’s
licensed financial services (i.e. provision of general financial product advice), how our
representatives are remunerated and your rights as a client should you have a complaint. This FSG
provides you with information to decide whether to use the financial services available through the
Fund.
Who is responsible for the financial
services given?
The Trustee is licensed to provide general
financial product advice for superannuation products.
When general financial product advice is
provided, it is provided to you by a
representative (employee or director) acting
on behalf of the Trustee.
What financial advisory services do we
provide?
Representatives only provide general
financial product advice specific to
superannuation products and in particular for Catholic Super.
At no time will we take into account your
particular financial needs, circumstances or
objectives in any of the advice we provide,
and all advice will be of a general nature only.
How will I pay for this service?
The cost of providing general financial
product advice is included in the fees charged
for membership of the Fund. Neither the
Trustee nor the Fund charge any additional
fees or obtain any commissions for the advice
provided. Details of fees charged for
membership of the Fund can be found in the
Product Disclosure Statement.
How are Representatives paid?
Representatives are paid a salary. No
commissions or fees are paid for the financial
product advice provided, either to
representatives or to third parties.
Do any relationships or associations exist
which might influence the financial services
we provide?
The Trustee has a wholly owned subsidiary,
CSF Financial Services Pty Limited (AFSL 298046) which
provides personal financial product advice.
The Trustee does not have any relationships
or associations with any other product issuer
that could be expected to influence it in the
provision of financial services.
Does Catholic Super have adequate compensation arrangements?
Catholic Super has in place adequate arrangements, including professional indemnity (PI) insurance, to compensate fund members or their beneficiaries for loss or damage suffered because of breaches of any relevant legislative obligations by Catholic Super or its representatives.
What should you do if you have a
complaint?
If you have a complaint about the Fund or
about financial product advice provided by
the Trustee you should contact:
The Manager
Catholic Super
GPO Box 2163
Melbourne Victoria 3001
Phone: 1300 550 273
email: info@csf.com.au
If you are not satisfied with the way your
complaint is handled, or with its resolution,
you may be able to take your complaint to the
Superannuation Complaints Tribunal (SCT).
The SCT is an independent body set up by the
Federal Government to assist members or
their beneficiaries to resolve certain
superannuation complaints. The SCT may be
able to assist you to resolve your complaint
but will only become involved after you have
made use of the Trustee’s own complaint
handling process.
To find out whether the SCT can handle your
complaint and the type of information you
need to provide, you can contact it as follows:
Superannuation Complaints Tribunal
Locked Bag 3060
GPO Melbourne VIC 3001
Phone: 1300 780 808
Fax: 03 8635 5588
www.sct.gov.au
A summary of the Trustee's Dispute Resolution Procedures can be downloaded from the Forms section of this Website.
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